Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Versa Hook. Because our products fitness equipment accessories, we maintain strict return standards to ensure safety, product integrity, and fairness to all customers.

RETURN WINDOW

Returns are accepted within 30 days of delivery.

To be eligible, the item must be:

Unused
Uninstalled
In original packaging
In re-sellable condition
Free of wear, chalk, deformation, or mounting marks

Any product that has been installed, mounted, or load-tested cannot be safely resold and is therefore not eligible for return.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

Installed or used products
Modified or altered items
Missing components or packaging
Items returned without authorization
Final sale items

RETURN AUTHORIZATION REQUIRED

All returns require prior approval.

Email: versahook@yahoo.com

Include:

Order number
Reason for return
Photo/video showing product condition

Returns sent without authorization may be refused and returned to sender.

RETURN SHIPPING

The customer is responsible for return shipping costs unless the item arrived defective or incorrect.

We strongly recommend using a trackable shipping service.
We are not responsible for lost return shipments.

Original shipping charges are non-refundable.

RESTOCKING FEE

Approved returns are subject to a 10% restocking fee to cover inspection, handling, and processing.

Orders cancelled after shipment are treated as returns.

REFUNDS

After the returned item is received and inspected, refunds will be issued within 5-10 business days to the original payment method.

Refunds may be denied if the item shows evidence of:

Installation
Cosmetic damage
Wear
Missing packaging

If a return is rejected, the customer may pay shipping to have the item returned to them.

EU Customers: Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, notify us at versahook@yahoo.com before the 14-day period expires. We will refund the full order amount, including standard shipping costs, within 14 days of receiving the returned goods. Return shipping costs are your responsibility unless the item is defective or incorrect.