Shipping policy
SHIPPING POLICY
Thank you for purchasing from Versa Hook. The following Shipping Policy explains how orders are processed, shipped, and delivered.
ORDER PROCESSING
If product is in stock, orders are usually processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
You will receive a shipping confirmation email with tracking information once your order has been fulfilled.
Orders will be processed the next business day.
During high-volume periods, product launches, promotions, or holidays, processing times may extend to 7-10 business days.
SHIPPING RATES & DELIVERY ESTIMATES
Delivery times are estimates and begin after order processing is complete.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (U.S.) | 3–7 business days |
| Expedited Shipping | 2–3 business days |
| Priority/Express | 1–2 business days |
*Shipping rates are calculated at checkout based on location and selected carrier.
We currently ship within the United States and International as well.
EU Delivery Timeframes: Orders shipped to the European Union are typically delivered within the following timeframes after dispatch:
- Western EU (DE, FR, NL, BE, AT, IE): 5–10 business days
- Southern EU (ES, PT, IT, GR, MT): 7–12 business days
- Nordic countries (SE, DK, FI): 6–10 business days
- Eastern EU (PL, CZ, HU, RO, BG, HR, SI, EE, LV, LT, SK): 8–14 business days
Customs clearance may add additional time. All applicable duties and taxes are calculated at checkout.
CARRIER DELAYS
Once an order has been handed to the shipping carrier, delivery is outside our control.
We are not responsible for delays caused by:
- Weather
- Carrier backlogs
- Mechanical failures
- Labor disruptions
- Incorrect addresses provided by customer
Carrier delays do not qualify for refunds.
INCORRECT SHIPPING ADDRESS
Customers are responsible for entering the correct shipping address.
If an incorrect address is provided:
- We cannot guarantee interception once shipped
- Customer is responsible for re-shipping costs
- Refunds will not be issued for delivered packages sent to the provided address
LOST OR STOLEN PACKAGES
Once tracking shows delivered, responsibility transfers to the customer.
We are not liable for:
- Porch theft
- Mailroom loss
- Apartment office handling
- Package forwarding services
Customers should contact the carrier directly to file a claim.
We will assist with documentation when possible.
DAMAGED ITEMS
If your order arrives damaged:
Email us within 48 hours of delivery at: versahook@yahoo.com
Include:
- Order number
- Photos of packaging
- Photos of product damage
*Failure to report within 48 hours may void replacement eligibility.
PARTIAL SHIPMENTS
Some orders may ship in multiple packages depending on inventory and location.
You will receive separate tracking numbers if this occurs.
SHIPPING RESTRICTIONS
We do not ship to:
- P.O. Boxes (for heavy items)
- Freight forwarders (warranty void if used)
- Restricted or embargoed regions
CONTACT
For shipping questions, contact:
Versa Hook, LLC
email: Versahook@yahoo.com